Cancellation & No-Show Policy

Effective November 1, 2026

Each appointment is reserved just for you. When a visit is missed without notice, that time can't go to another patient who needs care.

Notice we ask for

Please give at least 48 hours' notice to cancel or reschedule. Call Encino (818) 905-7787 or Palmdale (661) 224-9333.

Late cancellations and missed appointments

First time: a courtesy warning. The fee is waived.
After that: a $50 fee for each appointment missed without notice or cancelled with less than 48 hours' notice.

We understand emergencies happen and consider each situation individually.

Repeated missed appointments

After a missed appointment without notice, we may ask for a deposit to book future visits, or schedule you only for same-day openings.

Running late

If you arrive late, we may need to shorten your visit or reschedule so other patients aren't delayed. Please call us if you're running behind.

Reminders

As a courtesy, we send reminders by text, email or phone. Please keep your contact details current. Not receiving a reminder doesn't cancel the appointment.

Online appointment requests

A request made online isn't a booked appointment until our team confirms it. See our Online Appointment Policy.